Terms & conditions

The company SELARL Pharmacie de l'Envigne (below THE SELLER) is registered in the trade register under RCS Poitiers number 439 616 335. Its postal address is 11 place du Général Pierre and its e-mail address is contact @ pharmaciedelenvigne .com (below SELLER'S ADDRESS).

Any order under a product appearing in the online store of the une-bouillotte.com site (below THE SELLER SITE) implies consultation and prior acceptance of these general conditions of sale. The click to validate the order implies full acceptance of these. This click has the value of a “digital signature”


The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the SELLER to the consumer.

Order confirmation

The contractual information will be confirmed by e-mail to the address indicated by the consumer in the order form.

Proof of the transaction

The computerized registers, preserved in the IT systems of the company THE SELLER under reasonable conditions of safety are considered as the proofs of the communications, the orders and the payments made between the parts.

The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence.

Product Information

Every effort has been made to ensure the accuracy of the information presented on SITE SELLER. THE SELLER or his suppliers are not responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even if the SELLER has been aware of the possibility of such damages. Names and brands of products and manufacturers are used for identification purposes only. Photos, descriptions and prices of products are not contractual.

Period of validity of the offer and the price thereof

Our prices are valid for the day.

Delivery method

The products are delivered to the address indicated by the consumer on the order form and only in the geographical areas that we serve.
All products leave our premises in perfect condition. The customer must notify the carrier (or factor) the slightest trace of shock (holes, traces of crushing etc ..) on the package, and if necessary to refuse the package. An identical new product will be returned to you at no cost.

The exchange of any product declared, a posteriori, damaged during transport, without any reservation has been issued upon receipt of the package, can not be supported.

As in any shipment, it is possible to be late or the product goes astray. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and deliver a new package identical to his expenses.

We do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products, bad weather or strike.

In the price of the shipping costs are included the costs of packaging and handling.

Delivery problem due to the carrier

Any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of a “handwritten reserve”, accompanied by the customer's signature.

The consumer must confirm this anomaly by sending the carrier within (2) two business days after the date of delivery a registered letter with acknowledgment of receipt exposing the said claims.

The consumer must send a copy of this letter to the SELLER ADDRESS. Without this fact, we do not proceed to any trade.

Delivery errors

The consumer must formulate with the SELLER, the same day of the delivery or at the latest the first working day following the delivery, any claim of error of delivery and / or nonconformity of the products in kind or quality compared to the indications on the order form.

Beyond this deadline, any claim will be rejected. The formulation of this claim with the SELLER may be made to the ADDRESS of the SELLER.

Any claim not made in the rules defined above and within the time limits can not be taken into account and release the SELLER from any responsibility towards the consumer.

In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to the SELLER as a whole and in its original packaging in perfect condition at the ADDRESS of the SELLER.

To be accepted, any return must be reported and have the prior agreement of the SELLER, who in case of agreement will forward the package to the correct address.

The shipping costs are the responsibility of the SELLER, except in the event that it turns out that the product does not match the original declaration made by the consumer in the right direction of return.

Product warranty

The provisions herein can not deprive the consumer of the legal guarantee that obliges the professional seller to guarantee against all consequences of latent defects of the thing sold.

The consumer is expressly informed that the SELLER is not the manufacturer of the products presented in the SITE SELLER and that the SELLER is released from all responsibility because of the defective products.

Consequently, in case of damage to a person or a product by default of the product, only the responsibility of the manufacturer of it may be sought by the consumer, based on the information on the packaging of the product.

The warranty period is one year (1 year). Excluded from this warranty are all products modified or repaired by the customer or any other entity other than the service providers selected by the SELLER.

The guarantee can be extended according to the modalities envisaged in store and on the site in the heading workshop.

Right of withdrawal

The right of withdrawal only applies to natural persons.

In accordance with Articles L. 120-20, the consumer has a period of seven (7) calendar days to return, at its expense, the products do not suit him. This period runs from the day of receipt of the consumer's order. Any return may be reported in advance to the customer service of the SELLER. The product must be returned to the ADDRESS of the SELLER.

Sensitive products (such as DVDs, CDs, Software) must not have been unsealed, so that the consumer can benefit from the right of withdrawal.

Only products returned as a whole, in their original packaging complete and intact, and in perfect condition of resale will be taken back. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged. In the hypothesis of the exercise of the right of retraction, the consumer has the choice to ask for either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the return will be at the expense of the consumer.

In case of exercise of the right of withdrawal, the SELLER will make every effort to reimburse the consumer, the amount of the returned products, as well as the shipping costs (the return costs remain the responsibility of the buyer) within a period thirty days.

Rights of use

The use of trademarks on the site is strictly prohibited.

Force majeure

Neither party will have failed in its contractual obligations, to the extent that their performance will be delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered as a case of force majeure any fact or circumstance irresistible, outside the parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by the latter, despite all efforts reasonably possible.

The party affected by such circumstances will notify the other party within ten business days of the date on which it becomes aware.

The two parties will then approach, within three months, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration greater than a duration of one month, these terms and conditions may be terminated by the injured party.

Expressly, are regarded as case of force majeure or fortuitous cases, besides those which are usually retained by the jurisprudence of the French courts and tribunals: the blockage of means of transport, earthquake, fires, storms, flood, lightning, the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.

Not partial validation

If one or more stipulation of the present general conditions are held for not validated or declared such according to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their reach.

No waiver

The fact for one of the parties not to claim a breach by the other party to any of the obligations under these terms and conditions of sale can not be interpreted for the future as a claim the obligation in question.

Applicable law

These general conditions are subject to French law. This is so for the fund rules as for the rules of form.

In case of dispute or claim, the consumer will first contact the SELLER for an amicable solution.

Data protection

All the data you entrust to us are so that we can process your orders.

Under the law 78-17 6 1978 January XNUMX relating to data, files and freedoms, you have with the SELLER a right to rectify, consult, modify and delete data that you us have communicated. This right can also be exercised online.


Any order placed through the SITE SELLER carries the customer's adherence, without any restriction, to the general conditions of sale of the SELLER.

In the event of sale to a legal person, any difference relating to the sale (price, GTC, products, etc.) will be subject to French law before the Commercial Court of the SELLER's head office.